Kansas City, KS -- (ReleaseWire) -- 09/12/2017 -- ImageFIRST Healthcare Laundry Specialists, a medical linen rental and laundry services provider that offers medical scrubs uniforms in Kansas City, MO and beyond, continuously improves its 24/7 Online Customer Portal based on customer feedback.
After being relaunched in mid-2016 based on feedback from a focus group of existing users, the improved Portal features a more user-friendly interface with simpler navigation. Features added in 2017 include the ability to sign up for paperless invoices and statements in the portal.
Using the Online Customer Portal, ImageFIRST customers are able to access their account information on-demand, including details of their current linen inventory, copies of invoices, and downloadable certification information for compliance documentation. Customers can also make inventory change requests in the Portal, which are sent directly to ImageFIRST's Service team.
The Portal concept came from customers who work outside of the traditional 9 to 5 hours (as many medical facilities staff members do), and need immediate, round-the-clock access to information without reaching out by e-mail or phone.
Customers interested in getting access to the Online Customer Portal, which is available to all existing and new ImageFIRST customers, can reach out to ImageFIRST's customer care team by filling out the form at www.imagefirst.com/Contact-Us or calling 800-368-6376. Facilities can also choose to get personalized access for their staff members.
As a national provider of healthcare laundry services and linen rentals, including bed sheets for healthcare in Overland, KS (and throughout the United States and Puerto Rico), ImageFIRST strives to be the cost-effective solution for greater patient satisfaction for all of their customers. To learn more, call 800-932-7472.
Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care® gowns product line increases patients' favorable perception of a facility by more than 50%.
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