Grimsby, Lincs -- (ReleaseWire) -- 03/11/2015 -- Whitehats, a leading IT Support and solutions provider based in Dubai, is today celebrating its 8th anniversary. Member of Pharaon Group of companies; Whitehats has achieved numerous milestones in the period spanning over 8 illustrious years. Whitehats has ventured into various services and solutions related to the field of IT and are committed to expand its services further more to facilitate its large list of esteemed clients.
In last one year, Whitehats team of professionals has introduced various services and products to enhance the productivity and profitability of their clients. In order to maximize the benefits of IT services offered by Whitehats, first of its own kind service cloud system has started working in the company with social interaction with customer. It is first system in the entire world that apart from service tickets generation, involves social integration between support staff and clients as well. This functionality is provided to enhance communication between the support staff and client to remove the natural hesitation that a client feels while communicating with an IT support professional.
Many new software and products are also launched by software team of Whitehats among which Whitebook and an advertising solution requires special mentioning. Whitebook is a cloud based contacts management system with unlimited opportunities for contacts categorization and smart management of contacts. A Wi-Fi advertising solution is also launched by Whitehats. For the first time, an advertising solution is offered in Dubai and UAE with Hotspot functionality especially for hospitality and tourism industry.
Whitehats also extended content writing services to its clients last year. With services ranging from Website content writing to copywriting services, Whitehats has offered a comprehensive set of services to its clients related to the ultimate king- content.
Another milestone achieved by Whitehats in 2014-15 was the extension of its IT Support services until midnight and company is preparing to expand its IT support services to 24/7 in coming months.
Whitehats is at the verge of launching an online store as well which will act as one stop platform to get information and place order for all the latest IT based devices and gadgets. Whitehats plans to meet technological requirements of its huge client base through this store so that they don't have to pay higher prices for low quality products.
Talking about the amazing journey of Whitehats, General Manager Whitehats Mr. Muhammad Rizwan Sabir said that "We started out with a single goal of providing top notch services and solution in the field of IT. Over the course of 8 years, we have achieved much more than that. Starting out as a mere IT Support Company, today we are providing a wide range of services and solutions not only in IT Support but also in the categories of digital media, content writing, online advertisement, software development, vendor services, IT resources and internet marketing."
When asked about the future vision for Whitehats, Mr. Rizwan had following words to say "We are proud to have accomplished this milestone of 8th anniversary and will ensure to raise the bar for ourselves by providing even better services and products to our clients in upcoming years."
About his company's initiative about 24/7 Live IT Support Mr. Rizwan said that "It is not only need of Dubai but all around the world as well." He further clarified that "24/7 means real 24/7 and not just only telephonic support like other market competitors in the region. Whitehats management is highly excited about this project and we are taking this as a challenge to maintain same –in fact even higher – service standards for this initiative"
Client satisfaction – a major driving force for Whitehats Staff- was nearly universal as clients rated services and solutions offered by Whitehats, "the best in the IT market." Whitehats was able to get re-approval on all the contracts and was successful to deal with big giants as well from different business categories. Whitehats also signed up for various reseller partnerships with some reputable IT vendors to provide their services as legitimate reseller to users based in UAE and around GCC region.
Whitehats is an IT Support Company based in Dubai, UAE. Part of Pharaon Group of companies, a renowned business group of Middle East, Whitehats specializes in Remote IT Support, On-Site IT support, IT Support for Home Users and Annual IT Support Contracts. In its 8 years of lifetime, Whitehats has earned for itself a large list of content clients belonging to all major categories of business not only in UAE but all around Middle East. Whitehats takes pride that all its services and solutions are not limited to any particular vendor/manufactures but its team of professionals is capable to provide support for any kind of hardware/software no matter which vendor/manufacturer it belongs to.
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